Help & support

Quick answers from our team, written for customers planning real days out.

Before you request

  • Choose your preferred dateEven if your plans are flexible, a target date helps us coordinate.
  • Share your group countWe’ll match the planning to your number of travelers.
  • Add practical notesPickup preferences, accessibility needs, and pacing expectations all help.

After you submit

Once we receive your request, we review the essentials and follow up with confirmation details. If anything needs clarification, we’ll reach out promptly using the contact method you indicated.

If you need to adjust your plan, contact us as soon as possible with what changed—we’ll confirm what can be updated for your group.

Tip: the message field matters

Include any pickup constraints or comfort preferences so our confirmation is accurate the first time.

Common questions

Answers to help you move forward confidently.

If your timing or group details change, send us the update right away. We’ll review availability and confirm any adjustments for your experience.
Tell us your pickup preference and any helpful details (hotel name, curbside notes, or where your group will be). We’ll confirm the exact pickup guidance with you after review.
Yes, when possible. Add accessibility notes in your request so our team can confirm options that work for your group.

Prefer to reach out first?

Send your question and we’ll guide you toward the right next step.